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End-of-Life Choices

Trends in end-of-life care show that not only does the care given vary widely from region to region and hospital to hospital, but also patients often don't get the care they prefer. What can be done?

Care Management Puzzle

Chronic diseases and the cost of care are rising. Are disease management programs improving outcomes for patients with complex, chronic conditions?

No Middleman

Under the "direct primary care" model, patients pay a monthly fee for basic medical services. Learn about the history and current landscape of physician practices offering this arrangement.

Doctors and Nurses

Wednesday, January 19, 2011

Blue Shield Expected To Seek Dismissal of Case Against Rating System

Blue Shield of California is expected to ask an Alameda Superior Court judge to dismiss a lawsuit filed by the California Medical Association over the insurer's online physician rating system, California Watch reports.

Background

In June, Blue Shield launched a program that posts ratings for hundreds of California physicians and health care groups on the health plan's website.

Blue Shield's scores were based on a variety of metrics, such as:

  • Whether physicians conduct annual kidney function tests for patients with diabetes;
  • Whether physicians prescribe drugs to patients with asthma; and
  • Whether physicians prescribe generic medicines.

CMA's Stance

Before Blue Shield unveiled its online rating tool, CMA withdrew its participation from the stakeholder input phase of the project. CMA said the rating system had "serious and disturbing flaws" because it:

  • Does not account for care that patients might receive outside of Blue Shield's physician network;
  • Fails to account for instances in which patients refuse care; and
  • Might increase costs if physicians duplicate tests that are not included in the rating data.

In September, CMA filed a lawsuit against Blue Shield, alleging that the physician rating system looks at only one year of billing data and does not review medical records for individual patients.

Blue Shield's Response

Blue Shield has said that its online physician rating system is based on standard measures of quality care. The insurer said the system "does not consider cost and does not penalize physicians."

Blue Shield also said that physicians have received sufficient opportunity to review patient records and submit corrections to any problems with the data (Jewett, California Watch, 1/19).



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