Recently, Aetna mistakenly sent letters to more than 8,000 policyholders across California saying that their health care providers are no longer covered in the insurer's network, the Sacramento Bee reports.
Letter Details
The letter -- dated March 21 -- said policyholders' physicians were considered out-of-network, effective March 1. It stated that policyholders' benefits could be reduced or denied if they continue receiving treatment from the physicians after that date.
Aetna Response
Anjie Coplin -- director of communication for Aetna -- said, "The letters were sent in error," adding, "We have rectified the problem and are in the process of mailing out retraction letters." She also said the insurer is sending notification letters to providers who mistakenly were removed from the network.
According to Coplin, affected policyholders should call customer service numbers listed on their Aetna identification cards if they require more information (Garza, Sacramento Bee, 4/5).