Online Consumer Reviews Could Affect Health Providers
Consumers' online reviews and ratings could have important implications for health care providers, according to a report from PricewaterhouseCoopers' Health Research Institute. Researchers found that 48% of U.S. consumers have consulted a health care-related review through Yelp, Facebook or another source. The report noted that patient satisfaction scores already are financially affecting health care organizations through initiatives like CMS' value-based purchasing program.
- "Study: Healthcare Reviews, Ratings Increasingly Impact Hospitals' Bottom Lines" (Gregg, Becker's Hospital Review, 4/9).
- "Consumer Ratings Becoming a Matter of Dollars and Cents on Health Careâs Bottom Line, Finds PwCâs Health Research Institute" (PwC release, 4/9).