Audit Finds That VA Staff Members Used Improper Methods To Track Wait Times at Health Centers
Staff at more than 100 Department of Veterans Affairs health clinics across the U.S. used methods other than the department's official electronic appointment tracking system to make it appear that veterans had shorter wait times for care, according to a USA Today analysis of a VA audit released Tuesday. The analysis showed at least one appointment scheduler at 109 VA health centers reported data on veterans' wait times had been falsified, with some respondents saying they felt pressured to manipulate data.
- "VA Manipulated Vets' Appointment Data, Audit Finds" (Zoroya/Hoyer, USA Today, 7/30).